GreyStone Power restores service to nearly 19,000 members

In the aftermath of the confirmed tornado, severe wind, lightning and thunderstorms that hit the west side of GreyStone’s service area on Monday evening, March 19, line crews and distribution system operators restored power to 19,000 members within 32 hours.
Always being prepared for storm outages and resulting conditions is a necessity for GreyStone in order to make repairs and reduce outage time as quickly as possible. As weather alerts came in Monday morning, warehouse crews pulled potentially needed equipment and line crews stocked their trucks. When the storm hit, crews were at-the-ready to first assess the damage and then begin repairs. Once the magnitude of the destruction to lines, poles and electrical equipment was confirmed, 14 additional line crews were immediately brought in from Jackson, Snapping Shoals and Walton EMCs as well as MasTec Contracting to help GreyStone crews make repairs.
Crews worked tirelessly to replace 15 broken poles, 61 broken pole cross arms and over seven transformers. The area hardest hit was South Fulton including Cliftondale, Ono and Fairburn.  South Douglas County residents in the Fairplay and Mason Creek areas were out of power as well as Carroll county areas near the south Villa Rica substation. Paulding and Cobb suffered more minimal damage and outages.
“During these types of weather events, our first priority is to keep our members and our employees safe from the dangerous conditions that arise,” said Bill Sharpton, vice president of Operations for GreyStone Power. “Our second priority is to do whatever it takes to restore service as quickly as possible. We were pleased that with the assistance we received, we were able to restore all power within 32 hours although the damage was extensive. The restoration of power is a group effort by GreyStone employees and others brought in to assist.”
GreyStone’s Outage Helper app is always available for members to report outages when they occur. Outages may also be reported by phone at 1-866-GREYSTONE. Meters report outages to GreyStone’s Supervisory Control and Data Acquisition department as they occur. During extensive outages, estimated restoration times are not available due to difficulty in assessing the extent of the damage and time needed to make repairs. This may also result in the app's indicated status not reporting accurately at times.
When storms happen, Facebook reports intermittent updates and shares photos of crews working in some of the hardest hit areas. Storm news is also available at  Are you connected to GreyStone via Facebook yet? If not, join the community and stay connected when future storms hit!


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